Q: Which currency the prices are at our website?
A: The currency are in US dollars.

Q: When will you ship my items?
A: We will ship out your bags within24-48 hours as soon as we receive the payment.

Q: How can I know my order status?
A: Once we send the parcels, we will send you an E-mail and give you a tracking number, with which you can check the status of your order online.

Q:In which circumstance, we provide replacement?
A:If customer find the item is not the same as actual picture or description. or there is some defect or broken on item, we provide replacement. when you received goods, and find defective items, you should tell us in next 3 days. Customers must bear the shipping cost if you return the defective items to us.

Q:Who pays for the Duties and Tariffs on international shipments?

A: You need not worry about whether or not the pacels can pass the custom successfully. We cooperate with DHL/EMS/UPS to help you finish custom procedures. So far, the Customs declaration percentage of our products has reached 100%.You need not pay the Tariffs.
However Customs clearance charges are your responsibility, but sometimes, different country has different policy, as we have no control over these charges and cannot even predict what they will be. You should contact your local custom office for more detail.

Q: What is my personal information used for?
A: The minimum information we require is used just to execute your order and to contact you in case something goes wrong.

Q: Will my telephone number be given out to anyone else?
A: No, your telephone number and other personal information will never be disclosed to any third party. We keep it in our database for future reference, when you make another order with us. We will contact you just in case we need to verify your order and if there are any problems with the order.

Q: Do you sell or share information about your customers with other companies?
A: Our customer's security is our top notch priority. Thus we DO NOT share information about our customers with any third party.

Q: Is my online information secure?
A: We keep your personal information according to the highest security standards.
We use progressive methods of leakage prevention such as SSL (secure socket layer) protection. This allows to keep information encrypted and proceed credit card transactions in safety.